Privacy Policy

Last Updated: August 26, 2026

TENFLY TECH LIMITED ("we," "us," or "our") operates Petfun AI (the "Site" or "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://petfunai.com.

This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA/UK) and the California Consumer Privacy Act (CCPA) for users in North America.

1. Information We Collect

We collect information that you provide to us directly, as well as information collected automatically when you use our website.

  • Account Registration Information: Your email address and basic profile info when you sign up or log in.
  • User-Uploaded Media (Pet Images): We collect the images of pets you upload to generate videos.
    • Note: Because we enforce a strict "Pet Images Only" policy, we actively discourage and prohibit uploading images containing human faces. If a human image is inadvertently uploaded, we process it solely for filtering purposes and delete it immediately.
  • Generated Videos: The resulting videos generated by our AI system using your pet photos.
  • Transaction & Subscription Data: Information regarding your purchases (Coins, auto-renewing Memberships/Subscriptions, billing history, subscription status, and payment logs).
    • Payment Credentials: We do not directly store full payment card numbers, CVVs, or raw banking credentials on our servers. All payment processing and recurring subscription charges are securely handled and managed by PCI-DSS compliant third-party payment gateways and merchant partners (e.g., Stripe, PayPal, Apple, or Google).
  • Technical & Usage Data: IP address, browser type, operating system, device details, and usage metrics (collected via cookies, log files, or analytics tools).

2. How We Use Your Information

We use the collected data for the following operational and compliance purposes:

  • Core Service Delivery: To provide, maintain, and optimize the Petfun AI video generation tool.
  • Subscription & Payment Processing: To process your purchases of Coins, manage auto-renewing Membership subscriptions, process recurring billing charges, and maintain accurate billing/invoice records.
  • Transactional Communications: To send you necessary service-related notices, such as subscription activation confirmations, recurring payment receipts, renewal reminders, billing issue alerts, or account policy updates. These are non-marketing communications essential for your subscription management.
  • Safety & Policy Enforcement: To detect, prevent, and mitigate unauthorized or illegal activity (e.g., detecting and deleting human face uploads).
  • Legal Compliance: To comply with legal, tax, accounting, and regulatory obligations and respond to safety/security issues.

3. Legal Basis for Processing (EEA & UK Users)

If you reside in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:

  • Performance of a Contract: To fulfill our agreement to provide you with the Petfun AI service, manage your active subscription, process recurring payments, and generate videos.
  • Consent: Where you have given explicit consent (e.g., opting in to certain types of marketing emails or cookies).
  • Legitimate Interests: To protect our platform from fraud or abuse, enforce our "no-humans" upload policy, improve our products, analyze usage trends, and manage our customer relationships.

4. Data Sharing & Third-Party Services

We do not sell your personal data. We may share your information with trusted third parties in the following scenarios:

  • Service Providers: Cloud hosting services, AI processing APIs, database management, transactional email tools, and customer support services.
  • Payment & Subscription Partners: PCI-DSS compliant payment gateways and subscription management platforms to safely execute single transactions, process auto-renewing subscription charges, and prevent fraudulent transactions.
  • Compliance & Legal Obligations: When required by law, subpoena, or to protect the safety, rights, or property of our users, TENFLY TECH LIMITED, or the public.

5. International Data Transfers

Your information may be transferred to, and processed in, countries outside of your state, province, or country of residence, including Hong Kong, the United States, and other regions where our servers or service providers are located. We implement appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) to ensure your data receives an adequate level of protection.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • Access / Portability: The right to request copies of your personal data.
  • Rectification: The right to request that we correct inaccurate data.
  • Erasure ("Right to be Forgotten"): The right to request that we delete your personal data (subject to legal retention requirements for transaction logs).
  • Restriction / Objection: The right to restrict or object to our processing of your data.
  • Opt-Out of Sale or Sharing: (CCPA/CPRA) We do not sell your personal data. You have the right to request that we do not share your information with third parties for cross-context behavioral advertising.

To exercise any of these rights, please email us at support@petfunai.com. We will respond to your request within the legally mandated timeframe.

7. Data Retention

  • Active Subscriptions: We retain your account, profile, and subscription status information for as long as your account or subscription remains active.
  • Post-Cancellation / Account Closure: When you cancel your subscription or delete your account, we will delete or anonymize your personal data, except where we are required to retain financial, legal, tax, or transaction records to comply with applicable laws or resolve legal disputes.
  • Media Assets: Uploaded pet images and temporary generation assets are deleted or anonymized shortly after processing is completed, unless saved by the user in their account history.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your subscription data, please contact our Data Protection Officer at support@petfunai.com.

TENFLY TECH LIMITED
FLAT/RM A, 12/F., ZJ300, 300 Lockhart Road, Wan Chai, Hong Kong