Privacy Policy

Last Updated: July 16, 2026 TENFLY TECH LIMITED ("we," "us," or "our") operates Petfun AI (the "Site" or "Service"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://petfunai.com. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA/UK) and the California Consumer Privacy Act (CCPA) for users in North America. 1. Information We Collect We collect information that you provide to us directly, as well as information collected automatically when you use our website. Account Registration Information: Your email address and basic profile info when you sign up or log in. User-Uploaded Media (Pet Images): We collect the images of pets you upload to generate videos. Note: Because we enforce a strict "Pet Images Only" policy, we actively discourage and prohibit uploading images containing human faces. If a human image is inadvertently uploaded, we process it solely for filtering purposes and delete it immediately. Generated Videos: The resulting videos generated by our AI system using your pet photos. Transaction Data: Information regarding your purchases (Memberships, Coins). We do not store credit card numbers or raw payment credentials. All payment processing is handled securely by our third-party merchant partners and payment gateways. Technical & Usage Data: IP address, browser type, operating system, device details, and usage metrics (collected via cookies, log files, or analytics tools). 2. How We Use Your Information We use the collected data for the following operational and compliance purposes: To provide, maintain, and optimize the Petfun AI video generation tool. To process your purchases of Coins and Memberships. To detect, prevent, and mitigate unauthorized or illegal activity (e.g., detecting and deleting human face uploads). To comply with legal obligations and respond to safety/security issues. To communicate with you regarding updates, support, and account-related notices. 3. Legal Basis for Processing (EEA & UK Users) If you reside in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases: Performance of a Contract: To fulfill our agreement to provide you with the Petfun AI service, including generating videos and managing purchases. Consent: Where you have given explicit consent (e.g., opting in to certain types of cookies). Legitimate Interests: To protect our platform from abuse, enforce our "no-humans" upload policy, improve our products, and analyze usage trends. 4. Data Sharing & Third-Party Services We do not sell your personal data. We may share your information with trusted third parties in the following scenarios: Service Providers: Cloud hosting services, AI processing APIs, database management, and customer support tools. Payment Processors: Secure third-party payment gateways utilized to process transactions. Compliance & Legal Obligations: When required by law, subpoena, or to protect the safety, rights, or property of our users or the public. 5. International Data Transfers Your information may be transferred to, and processed in, countries outside of your state, province, or country of residence, including Hong Kong, the United States, and other regions where our servers or service providers are located. We implement appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) to ensure your data receives an adequate level of protection. 6. Your Rights (GDPR & CCPA) Depending on your location, you may have the following rights regarding your personal data: Access / Portability: The right to request copies of your personal data. Rectification: The right to request that we correct inaccurate data. Erasure ("Right to be Forgotten"): The right to request that we delete your personal data. Restriction / Objection: The right to restrict or object to our processing of your data. Opt-Out of Sale or Sharing: (CCPA/CPRA) We do not sell your personal data. You have the right to request that we do not share your information with third parties for cross-context behavioral advertising. To exercise any of these rights, please email us at support@petfunai.com. We will respond to your request within the legally mandated timeframe. 7. Data Retention We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, and comply with legal, accounting, or reporting requirements. Uploaded pet images and temporary generation assets are deleted or anonymized shortly after processing is completed, unless saved by the user in their account history. 8. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer at support@petfunai.com.