Refund Policy

# Refund Policy **Effective Date:** July 15, 2026 **Last Updated:** July 15, 2026 Welcome to **Petfun AI** ("Petfun AI", "we", "our", or "us"), operated by **TENFLY TECH LIMITED**. This Refund Policy explains the conditions under which purchases made through **https://petfunai.com** may be refunded. By purchasing any products or services from Petfun AI, you acknowledge that you have read and agree to this Refund Policy. --- # 1. Scope This Refund Policy applies to all purchases made through Petfun AI, including but not limited to: - Membership plans - Coin purchases - Promotional offers - Digital services - AI-generated video services Because our products are digital services delivered immediately after purchase, refunds are limited to the situations described below. --- # 2. Digital Products Petfun AI sells digital products only. These include: - Membership access - Virtual Coins - AI video generation services Digital products cannot generally be returned after they have been delivered or consumed. --- # 3. Membership Purchases Petfun AI offers one-time membership purchases. **Memberships do not automatically renew.** After your purchase: - your membership benefits become available immediately; - no recurring subscription charges will occur unless you purchase another membership manually. --- # 4. Membership Refund Eligibility You may be eligible for a refund if ALL of the following conditions are met: - the request is submitted within **24 hours** of purchase; - no premium features have been used; - no premium video generation has been completed; - no membership-only templates have been accessed; - no abuse or fraudulent activity is detected. Refund requests outside these conditions may be denied. --- # 5. Membership Refund Exceptions Membership refunds will generally **not** be provided if: - premium features have already been used; - premium videos have already been generated; - the membership has been substantially consumed; - the purchase was made intentionally and successfully delivered; - the request is based solely on dissatisfaction with AI-generated results. Because AI-generated content is probabilistic, different outputs do not constitute a service defect. --- # 6. Coin Purchases Coins are virtual credits used within Petfun AI. Coins: - have no cash value; - are non-transferable; - cannot be exchanged for money; - cannot be transferred between users. --- # 7. Coin Refund Eligibility Unused Coins may be eligible for a refund if: - requested within **24 hours** of purchase; - none of the purchased Coins have been spent; - the payment was not fraudulent; - no chargeback has been initiated. --- # 8. Non-Refundable Coins Coins are **not refundable** if: - any portion of the purchased Coins has been used; - Coins were spent generating videos; - Coins were used for premium templates; - Coins were transferred through promotional campaigns (if applicable). Partial refunds for partially used Coin balances are generally not available. --- # 9. AI Generation Results Petfun AI uses artificial intelligence to generate humorous pet videos. Because AI generation involves probabilistic outputs, we do not guarantee: - a specific artistic style; - exact facial expressions; - identical outputs; - user satisfaction. Differences in AI-generated results are **not considered service defects** and do not qualify for refunds. --- # 10. Failed Video Generation If a video generation fails because of: - server errors; - infrastructure failures; - internal processing failures; - payment system issues; Petfun AI will generally: - regenerate the video at no additional cost; or - restore the Coins used for the failed generation. --- # 11. Duplicate Purchases If you accidentally purchase: - the same Membership twice; or - the same Coin package multiple times, please contact us promptly. After verification, we may issue: - a refund; or - account credit. --- # 12. Unauthorized Transactions If you believe your payment method has been used without authorization, please contact us immediately. We may request documentation to verify ownership before processing any claim. --- # 13. Technical Issues Refunds may be considered when: - payment succeeds but no Coins are delivered; - membership is not activated; - purchased services are unavailable because of technical errors. We may first attempt to resolve the issue before issuing a refund. --- # 14. Promotional Purchases Products purchased during: - promotional events; - discounted campaigns; - limited-time offers; - bonus Coin campaigns; remain subject to this Refund Policy unless otherwise stated. --- # 15. Chargebacks Initiating an unjustified chargeback after successfully receiving digital services may result in: - suspension of your account; - permanent account termination; - loss of remaining Coins; - cancellation of membership benefits; - restriction from future purchases. We encourage users to contact our support team before initiating a chargeback. --- # 16. Fraud Prevention Petfun AI reserves the right to deny refund requests involving: - payment fraud; - abuse of refund policies; - repeated refund requests; - multiple account abuse; - stolen payment methods; - suspicious purchasing activity. --- # 17. Consumer Rights Nothing in this Refund Policy limits any mandatory consumer rights that may apply under the laws of your country or jurisdiction. If local consumer protection laws provide additional rights that cannot legally be waived, those rights remain applicable. --- # 18. Changes to This Policy We may update this Refund Policy from time to time. Material changes will become effective once published on: https://petfunai.com Your continued use of Petfun AI after updates constitutes acceptance of the revised Refund Policy. --- # 19. Contact Us For refund requests or billing questions, please contact: **TENFLY TECH LIMITED** **Website:** https://petfunai.com **Email:** support@petfunai.com To help us process your request quickly, please include: - your account email address; - order number or transaction ID; - purchase date; - payment method; - a detailed description of the issue. --- # 20. Final Statement Petfun AI is committed to providing a fair, transparent, and user-friendly refund process while protecting our platform from abuse. If you experience any payment or technical issues, we encourage you to contact our support team before requesting a chargeback so that we can assist you in resolving the matter promptly.